Finvex’s Pricing Policy is intended to provide transparency about how we price our services, including any fees or charges you may incur while using our crypto-fiat exchange, payment gateway, and digital asset services. Finvex operates on a model combining transaction fees, exchange rate spreads, and potentially other service fees (depending on the product). This document outlines the types of fees, how they are determined, and where you can find current rates.
By using Finvex, you agree to the fees and pricing described here and in any relevant interface during your use of the Services. Finvex reserves the right to update fees and spreads from time to time; any changes will be reflected in this policy or the fee schedule on our website and, where significant, communicated to users.

Finvex may charge one or more of the following types of fees for its services:

• Transaction Fee (Commission): A fee applied per transaction (buy, sell, swap) which can be a percentage of the transaction amount or a flat fee.
• Spread: The difference between the price at which Finvex sources an asset and the price offered to you. Rather than charging a separate fee, some trades might be fee-inclusive with a small markup on the rate.
• Deposit/Withdrawal Fees: Charges for funding your account or withdrawing funds, which may vary by method (crypto network fees, bank wire fees, card processing fees).
• Service Fees: If applicable, fees for auxiliary services (e.g., currency conversion fees when using certain payment methods, account maintenance for business accounts, etc.).
• Inactivity or Other Fees: Finvex currently does not charge inactivity fees or monthly account fees for standard users. Should that ever change, it will be clearly communicated and likely only apply to specific scenarios (like certain business integrations).
• Each of these is explained in more detail below.

3.1 Buy/Sell Crypto (Crypto-Fiat Transactions)

When you buy cryptocurrency with fiat through Finvex, or sell cryptocurrency for fiat, a transaction fee may apply. We aim to include all fees clearly in the quote you see before confirming the transaction.

• Percentage Fee: Finvex might charge a fee such as X% of the transaction amount. For instance, a 2% fee on a $1000 purchase would equate to $20 fee.
• Flat Fee: In some cases (often for smaller transactions), a flat fee might apply, or a minimum fee. E.g., “2% or €5, whichever is higher.” This ensures costs are covered for small trades.
• How Displayed: Our interface will typically show you either the final amount of crypto you’ll receive for your payment (which is net of fees), or explicitly itemize the fee. We believe in no hidden fees; you should know what you are paying.

Example: If you initiate a buy for €500 worth of Bitcoin and the fee is 2%, you might see a quote like “You will receive 0.0123 BTC for €500” and below that “Fee: €10”. Or it might just say 0.0123 BTC, with fee embedded, but an info tooltip explains the fee included.

3.2 Crypto-to-Crypto Swaps

If Finvex supports swapping one cryptocurrency for another, fees similarly apply, usually as a percentage of the trade. These could be built into the exchange rate or shown as a separate fee line.
For example, swapping BTC to ETH might have a 1% fee. If you swap BTC worth $1000, you may get ETH worth ~$990 after fee (plus/minus minor market movement during execution).

3.3 Volume-Based Tiers

Finvex may implement tiered fee structures. High-volume traders or business partners might get lower fees based on 30-day trading volume or other criteria. Such tiers will be published (e.g., >$50k/month = 1.5% fee, >$200k = 1% fee, etc.). If you are eligible for volume discounts, it will automatically reflect in your quotes or be arranged via our sales team for enterprise clients.
For the average user, the standard fee applies. If you start trading larger amounts, check our fee schedule or contact us to see if you qualify for a better rate.

3.4 Promotional Discounts

From time to time, Finvex may run promotions (like 0% fee for first trade, or reduced fees on certain payment methods). These will have clearly stated terms (validity period, eligibility). During such a promotion, the fees presented at checkout will reflect the discount.

Finvex sources liquidity from various exchanges, brokers, and market makers. The price you see for a cryptocurrency on our platform is based on the prevailing market rate plus a small markup (the spread) that accounts for our sourcing costs and risk margin.

4.1 Fixed vs Dynamic Rates

• Fixed Rate Window: In many cases, when you initiate a transaction, we lock in a rate for a short period (e.g., 15 minutes). This means you can complete your payment within that window and receive the exact amount of crypto quoted, regardless of minor market moves. This protects both you and us from volatility during the payment process.
• If the window expires (say you took more than 15 minutes to send the bank transfer or there were delays), the transaction may recalculate at the current rate. We will let you know if that happens before executing, often by asking you to confirm the new quote.
• Dynamic Rates: For longer processes or large orders, rates might update in real-time. If using an order-book style interface or special service, the price you get is the execution price at that time without a guaranteed fixed window, aside from immediate execution.

Our policy for the typical retail flow is to use a fixed rate window for user convenience and clarity.

4.2 Calculation of Rates

Finvex’s rate engine takes into account:

• Prices from major exchanges (like Kraken, Bitstamp, Coinbase Pro, etc.),
• Liquidity provider quotes,
• Our own inventory and positions for instant exchange.

We compile an average market rate and then add a margin. The margin covers:

• Risk of market movement (especially if we guarantee a rate for N minutes).
• Fees we might incur to convert or transfer the assets.
• Our profit margin for providing the service.

The margin/spread can vary by asset and market conditions. Highly liquid assets like BTC and ETH have tight spreads; more volatile or less liquid assets might have higher spreads.
Transparency: If no separate transaction fee is shown, it means the fee is primarily coming from the spread. We ensure the effective cost (spread % or fee%) is competitive in the market.

4.3 Example

Suppose the current market mid-price of 1 ETH is €2000. If Finvex’s fee is 1% via spread, we might quote you ~€2020 for 1 ETH (we buy slightly lower, sell to you at that price). If we instead show a 0% fee but build in spread, it’s similar outcome.
We could also show: Rate €2000 + €20 fee = €2020. Either way, you pay €2020 to get 1 ETH. Our aim is to make it clear either in rate or fee or both.

4.4 Large Orders

If you plan to do a very large transaction that might move the market, the standard quoted prices might not apply because the liquidity to fill that in real-time might require special handling. In such cases, please contact us for an OTC (over-the-counter) or RFQ (request for quote). We’ll give you a custom quote possibly with better pricing than the small trade interface.
Finvex can facilitate large trades with negotiated fees/spreads.

5.1 Fiat Deposit/Withdrawal

• Bank Transfers: Finvex may allow EUR SEPA transfers, USD wires, etc. We generally do not charge a fee for standard bank deposits, but your bank might. For withdrawals, we might charge a flat fee to cover the bank costs (e.g., €5 for SEPA withdrawal, €30 for international SWIFT). These fees, if any, will be clearly stated in the withdrawal section. We aim to keep them as low as possible (pass-through of what banks charge us).
• Credit/Debit Cards: For buying crypto via card, card processors charge us a significant fee (usually 2-4%). We often incorporate this into the fee you pay. So a “fee of 3.5%” for card purchases is typical across the industry. That might be split as “2% Finvex + 1.5% card processing” behind the scenes, but you’ll see one fee. We will display the total fee. Sometimes we have a minimum (like €10 minimum fee on card transactions, which matters for small buys).
• E-wallets / Other methods: If we support PayPal, Skrill, etc., their fees vary. We will charge accordingly (e.g., might be similar to cards or slightly more due to fraud risk). Check our funding page for specifics.
• Cash (if applicable): Finvex doesn’t handle physical cash. If we partner with cash deposit networks, those would have their own fees and limits, clearly described in that context.

5.2 Crypto Deposit/Withdrawal

• Crypto Deposits: Generally free from Finvex’s perspective. When you send crypto to Finvex, you might pay a network fee to the blockchain miners, but that’s not our fee. We do not charge for crypto deposits. (Exception: if you deposit some token that incurs a cost for us to sweep or handle, but for mainstream assets we absorb that or it’s negligible).
• Crypto Withdrawals: When you withdraw crypto to your own wallet, Finvex will either:
• Charge a flat fee to cover the blockchain network fee (e.g., 0.0005 BTC for a BTC withdrawal, which we use to pay miners). This fee is usually fixed per asset and updated as network conditions demand. We might subsidize part of it, but usually, we pass it on because network fees can be significant.
• Or we may implement a dynamic fee based on current network congestion. We’ll always tell you what the fee is before you confirm the withdrawal.

We do not profit from withdrawal network fees; these are what the blockchain requires to ensure your transaction is processed. For certain tokens that have to go through other networks or custodians, the fee might include their charges.

• Internal Transfers: If both sender and recipient have Finvex accounts (for example, transferring between users), we might offer those free of charge or at a minimal cost since it doesn't hit the blockchain. This depends on whether we support internal transfers as a feature.

Transparency is important. Finvex will ensure that before you confirm any transaction or action that incurs a fee, you’ll see one or more of:

• The exact fee amount in your chosen currency or crypto.
• The exchange rate being offered (so you can compare it if you want).
• An equation or breakdown if multiple fees apply.

For example, on a sell crypto screen: “You will receive 990 EUR for selling 0.5 ETH. Fee: 10 EUR (1.0%).”
Or on a withdrawal screen:
“Withdrawing 0.5 ETH to your wallet. Network fee: 0.005 ETH will be deducted; you get 0.495 ETH.”
We round fees to reasonable decimals. Small dust differences might occur due to rounding when converting, but we try to be precise.
Our backend calculations might be in one unit (like all in USD then convert) but we ensure you’re not surprised by final numbers.

• If you ever spot a discrepancy or something unclear in how a fee was applied, contact our support and we’ll clarify or fix if there was an error.

Finvex may adjust its fees from time to time due to factors such as changes in operating costs, changes in network fees, market competition, or introduction of new services.

• Notification: For significant fee changes to existing users (like raising a trading fee or introducing a new type of fee), we will notify via email or site announcement ahead of time, according to our Terms of Use obligations (usually with at least 14 days notice for major changes).
• Fee Schedule: We maintain a fee schedule page on our website (likely at finvex.co/fees or similar) that is updated in real-time. That is the reference for current fees.
• Promotions and Changes: Temporary promotions (lower fees) might not always be individually messaged if they’re just discounts, but we’d post them on site/news.
• Users are encouraged to review the Pricing Policy or fee schedule periodically, especially if doing a new type of transaction. By continuing to use the service after fee updates, you accept the new fees.

If you have any questions about Finvex’s fees, or think there was a miscalculation in what you were charged, please reach out:

• Support Email: support@finvex.co
• Fee Schedule Page: finvex.co/fees (for the latest info)
• Customer Support: Our support portal or live chat (if available on the site).

We strive to keep our pricing fair and competitive. We value feedback – if you feel our fees are too high in any area, let us know and we’ll consider it as we adjust our offerings. Our goal is a sustainable platform that provides value at a reasonable cost.